Refund & Cancellation Policy

Allbio AI LLC is the seller of every paid listing, and payments are processed securely by Stripe. Stripe processes payments, taxes, cancellations, and refunds on our behalf. When you buy a paid listing or job post, your contract is with Allbio AI LLC, and the transaction will appear as "ALLBIO.AI" on your statement.

This policy applies to paid purchases on Allbio.AI, including:

• HIRE Board job listings.
• Products & Services directory listings (standard and sponsored).
• Paid courses, events, or other digital offerings.

It does not apply to free trials, free community posts, or content submitted without payment.

Paid listings and job posts on Allbio.AI are one-time, fixed-term purchases. They do not auto-renew. You can purchase a new listing period from your account dashboard if you want to extend or republish a listing. Your listing will remain live until the end of the paid period, unless we remove it for a violation of our Acceptable Use Policy or Terms of Service.

We offer a 15-day money-back guarantee on paid listings and job posts. If you are not satisfied with your purchase, you may request a full refund within 15 days of the listing going live. The clock starts at publication, so time your listing spends waiting for review never eats into your refund window.

Inside those 15 days you can request the refund yourself from My listings using Take down & request a refund. We ask for a short reason so we can fix problems on our side. The refund covers the full amount you paid and closes the listing at the same time; each purchased listing can be refunded once.

After the refund window closes, or once a listing has already run for a substantial portion of the paid period, refunds are at our sole discretion and may be pro-rated based on the remaining time in the listing period — for example, a 365-day listing cancelled after seven months would be assessed on the unused months rather than the whole price. Contact billing support and we will review your case.

Taking a listing down is not the same as a refund. Removing a listing yourself ends its public page and does not return any money on its own. If you want your money back inside the refund window, use the refund request — it closes the listing for you.

Listings held by our pre-publication screen. Every paid listing is automatically screened for compliance before it goes live. If a listing is flagged, it is placed on hold instead of being published, and we review it manually (typically within 1–2 business days). If we decide not to publish it, nothing has been delivered, so your payment is always fully refundable. You have 14 days to either revise and resubmit the listing (up to three attempts, keeping your original payment) or request the refund right away. If you do neither within 14 days, we cancel the listing and issue a full refund automatically — you do not need to ask. Refunds typically appear on the original payment method within 5–10 business days.

If you are a consumer in the European Union or United Kingdom, you have a 14-day statutory right to cancel your purchase and receive a full refund under the Consumer Rights Directive and UK Consumer Rights Act. Because paid listings and digital offerings are prepared and made available to you immediately, you acknowledge that performance begins before the 14-day withdrawal period ends and that your right of withdrawal is waived once the listing or digital content has been fully delivered, unless the Service is defective or not as described.

The fastest way to request a refund is through our billing support form (preferred — your request is tracked and gets a reference number) or at contact@allbio.ai. We process approved refunds through Stripe back to your original payment method.

These grounds apply only to listings that were published. A listing declined before publication is always fully refundable (see Section 4). We may decline or limit a refund if:

• A published listing violated our Acceptable Use Policy or Terms of Service.
• A published listing was removed for misrepresentation, spam, or abuse.
• The refund request was made after the refund window and no pro-rating applies.
• We have evidence of repeated refund abuse — for example, repeatedly buying a listing, letting it run for most of the guarantee period, and then claiming a refund. We may decline further refunds, or decline further paid listings, for accounts that do this.

Allbio.AI may offer free trials from time to time for specific products or promotions. Any trial terms will be shown at the point of offer and are subject to abuse protections.

We may update this policy from time to time. Material changes will be reflected by updating the Effective Date above.

Questions about refunds or cancellations can be sent through our contact form (preferred), by email to contact@allbio.ai, or by mail to:

Allbio AI LLC 455 Market St, Ste 1940 PMB #411419 San Francisco, CA 94105-2448 U.S.A.